SHOPPERS Food & Pharmacy
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Terms of Use

Purpose

We respect your privacy and are committed to safeguarding personal information we collect from our customers from unauthorized use or disclosure. This policy describes how your personally identifiable personal information or “personal information” may be collected when you visit our website, shop at our stores, use or access our services, enroll in our loyalty card program, or otherwise interact with us or our business partners. It also describes how your personal information is used, when it may be disclosed, and the steps we take to protect it from unauthorized use or disclosure. For special offers, promotions, contests, or specific services, such as those provided by our pharmacies, we may advise you that additional or different personal information practices or terms exist. You should refer to those terms or practices as well.

CONSENT TO PRIVACY POLICY

By providing personal information to us, you are agreeing to the terms of this Privacy Policy.

Definition of Personal Information

We define the term “personal information,” wherever used in this Privacy Policy, to mean any information that we directly associate with a specific person. This may include an address, phone number, fax number, email address, or account information such as that pertaining to a rewards program, online registration or financial institution, when associated with a person’s name. Our definition does not include "aggregate personal information,” which is information that we collect about a group or category of persons or services, or “de-identified information,” which is information from which we or our agents have removed any information that can be used to specifically identify a person. This Privacy Policy does not restrict or limit our collection or use, for any purpose, of aggregate personal information or de-identified information.

Collection of Personal Information

We collect personal information through the following methods.

  • Personal Information You Provide. We may request, or give you the opportunity to provide, personal information when you register as a user of our website, shop online or at our stores, sign up for or use our services, cash a check, contact us about a prior purchase, submit a job application, or email, call, or otherwise communicate with us. For example, when you enroll in our loyalty card program, you may be requested to provide your home or email address. If you do not provide such information, your participation may be limited. Similarly, if you contact us regarding a product or service you are interested in or have a concern about, we may request that you provide certain personal information that will enable us to respond to your inquiry.
  • Automatically Collected Personal Information. When you shop online at our website or at our stores, or register for or use our services, transactional information, such as the date of your purchase, registration or service usage, their description and the dollar amount or value of the transaction, if applicable, may be collected automatically. We treat this information as personal information if we combine it with or link it to other information that may identify you.
  • Other Information. We may obtain other information about you from third parties and add it to or combine it with your personal information, such as demographic marketing information, address verification, or mailing list information.
  • Cookies, Web Beacons and Similar Technologies. We may use cookies, web beacons and similar technologies to manage our website and email messages, and we may collect information about your activities online at our website. We may link this information with personal information about you and use it to provide you with information about products and services we believe will likely to be of interest to you. We may also allow third parties to serve ads on our websites. When you visit their websites, these third parties may collect information about your visit and use it to provide advertisements to you about their goods and services. This Privacy Policy does not apply to, and we are not responsible for, the practices of third parties that collect personal information when you visit their websites. We encourage you to check the privacy polices of such third parties to learn about their use of cookies and other technologies and their practices with respect to the collection, use, disclosure, and protection of personal information.

Our Use of Personal Information

We use personal information for a variety of purposes, including, but not limited to, the following:

  • To respond to your requests.
  • To process and complete transactions, including the delivery of goods or services.
  • To contact you about products and services we believe may be of interest to you or to share with you special offers from our loyalty card program partners.
  • For market research, surveys, and similar purposes to help us understand trends and customer needs across product categories or customer groups.
  • To evaluate your shopping experience, existing products, and services, or to create new items.
  • To attempt to contact you regarding product safety and recall issues.
  • To apply automatic discounts for loyalty card program specials when you shop with your card.
  • To enter you into sweepstakes and promotions.
  • To verify and validate your identity.
  • To contact you regarding items lost in our stores, such as your keys, purse, or wallet.
  • To keep a record of our interactions with you if you place an order or otherwise deal with our representatives over the telephone or online.
  • To prevent, investigate, or provide notice of fraud, unlawful or criminal activity; unauthorized use of, or access to, personal information, our website, or security systems; or to meet legal obligations.

Disclosure of Personal Information

We do not sell, rent, or share your personal information with third parties except in the limited circumstances described below:

  • With Your Consent. We may disclose personal information about you to third parties with your consent. You may give your consent in several ways, including, but not limited to, the following: through a written agreement signed or acknowledged by you; through an online method, such as a "click-through" agreement or registration page; through an oral statement, such as by way of an interactive voice response; or through the terms and conditions under which we provide you a particular product or service. Sometimes your consent is implicit. For example, if you purchase products at our stores or on our website and ask that they be shipped to your home, you implicitly consent to our disclosure of your name and address to a third-party shipping company to complete delivery, of your credit card number to the credit card processor to authorize the transaction, and to the bank to collect payment.
  • Service Providers. We disclose personal information about you to third parties who complete transactions or perform services on our behalf or for your benefit. Information provided to third parties for payment authorization or verification purposes may retained by them in some instances to provide similar services to others. We also utilize the services of third parties to verify customer data, such as mailing addresses or to supplement certain information with additional information, for example, the percentage of residents in a select area who own their own homes. We may also contract with third parties to host a site, collect and provide market research, or send our mail or emails. Through contracts with these third parties, we restrict the manner in which they may use and disclose your personal information.
  • Partner Offers. Sometimes we offer our customers special products and services from third parties, such as financial, travel and other consumer services. We may share certain personal information about you with these parties so that they can notify you of their offerings or determine whether you qualify for their products or services. If you prefer that we not share personal information with these third parties, please contact us by using one of the methods listed under the caption "How to Contact Us" that appears below.
  • Legal Process. We may disclose personal information to legal or government regulatory authorities as required by law, in response to their request for such information, or to assist in investigations of theft, fraud, or abuse. We may also disclose personal information to third parties in connection with claims, disputes, or litigation, or if we determine disclosure of personal information is necessary in an emergency.

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